FAQs Generales

Instructions for proper maintenance of my Injusa® vehicle battery
For a correct maintenance of the battery, you must take into account: Charge the battery for at least 10/12 hours (30 hours max.) before using your vehi...
Fri, 4 Jun, 2021 at 12:21 PM
When assembling my electric vehicle, I broke the aranlock on the wheel, what can I do?
In this case, if the breakage has been accidental and while assembling your toy, we can send you a new one completely free of charge. Please, contact our af...
Fri, 4 Jun, 2021 at 12:30 PM
My toy has not been used for a long time and now it doesn't work, what can I do?
In these cases, check that the battery and charger are working properly.    For 6V and 12V products:    Check if the light on the charger glow...
Fri, 4 Jun, 2021 at 12:44 PM
I have charged my vehicle's battery and it still does not work, what should I do?
In this case, you should check that all the connections are properly connected according to the installation instructions.  You should also check that t...
Wed, 1 Sep, 2021 at 12:41 PM
I have opened the box of my toy and it is missing a part, what should I do?
If you have received your order incomplete, please contact Injusa® providing the purchase receipt and our After-Sales Departament will send you the spare pa...
Wed, 9 Jun, 2021 at 8:41 AM
I bought the toy in a shop and I want to return it, where should I go?
In this case, you should go to the shop where you bought the toy, together with the purchase receipt, in order to return the product. As long as it is kept ...
Wed, 9 Jun, 2021 at 8:51 AM
I bought my toy in your website less than 14 days ago and I want to return it.
The end consumer has the right to return his order within the first 15 days of purchase for no apparent reason, so in this case you can return your order wi...
Wed, 9 Jun, 2021 at 8:57 AM
I bought my toy a year ago and it doesn't work, what does the manufacturer's warranty cover?
All our products are guaranteed for 2 years as long as it is due to a manufacturing defect, except for the charger and the battery which are guaranteed for ...
Wed, 9 Jun, 2021 at 9:01 AM
A part of my toy has broken, how can I get a replacement?
In the event of a broken/damaged part of a product under warranty, please go to the shop or website where the purchase was made and provide the purchase rec...
Wed, 9 Jun, 2021 at 9:12 AM
I bought a toy in your website, but the size is not right, can I return it?
You have a period of 15 days from the date of purchase to review your product and if for any reason you wish to return it, you may do so as long as you ret...
Wed, 9 Jun, 2021 at 9:30 AM