FAQs Generales

I have lost the instructions for use and assembly of my Injusa® toy, how can I get them?
Contact with our Customer Service Team indicating the model of the product, and they will send you the instructions in .pdf format.
Wed, 9 Jun, 2021 at 9:34 AM
What is the transit time of my shipment? How many days does it take for a replacement part to arrive?
Dear customer, Please note that depending on whether your shipment is domestic or international, the transit time will vary. The delivery period for Dom...
Tue, 15 Jun, 2021 at 9:30 AM
When will I receive a refund on my account for the return I made?
Dear customer, Thank you very much for your email. We inform you that if you have returned a product through AMAZON, Injusa® will proceed to make th...
Tue, 15 Jun, 2021 at 8:12 AM
Do I have to pay for extra parts to be sent to me for my damaged/defective product?
Dear customer, Please be informed that if you have received your product damaged or missing a part, you have nothing to worry about, our after-sales dep...
Tue, 15 Jun, 2021 at 8:31 AM
Can I change the delivery address of my order?
Dear customer, We would like to inform you that if you have placed an order and your product is still in Injusa® facilities, there is still time to chan...
Tue, 15 Jun, 2021 at 9:25 AM
Can I cancel my order?
Dear customer, We inform you that you can cancel your order without any problem, but please note the following:   If your order is not yet ready and...
Tue, 15 Jun, 2021 at 9:38 AM
What do I do if I have duplicated a product in my order by mistake?
Dear customer; In this case, do not worry, you can contact Injusa® or through AMAZON, asking them to remove the duplicated units from the shipment and t...
Tue, 15 Jun, 2021 at 9:46 AM
Can I refuse the delivery of my order?
Yes, if you wish, you can refuse the delivery of an Injusa® order, but we would be grateful if you could inform us of the reason for your refusal. If it is ...
Tue, 15 Jun, 2021 at 10:15 AM
Do I have to pay the shipping costs of my order?
Since January 1st, 2021, the shipping costs in the Injusa® website are automatically added to your order at the time of the online purchase process.
Tue, 15 Jun, 2021 at 10:23 AM
How to place the Injusa 649 motorbike stickers
If you have any doubts about how to place the decorative stickers of the Injusa motorbike model 649, below you will find a manual so that you can stick them...
Tue, 31 Jan, 2023 at 1:08 PM